Thunes is hiring a
Apprentice IT Support

Summary

Join our dynamic IT team as an IT Helpdesk Intern and gain hands-on experience in a fast-paced environment, developing your technical skills and gaining valuable experience in IT support.

Requirements

• Pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of hardware components and software applications
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills

Responsibilities

• Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals
• Perform hardware installations, upgrades, and maintenance as needed
• Install, configure, and update software applications on user devices
• Provide technical support for software-related issues, including troubleshooting and resolving software problems
• Troubleshoot and resolve connectivity issues for office networks, printers, and other devices
• Ensure stable and secure network connections for all office locations
• Respond to user inquiries and provide technical assistance
• Guide users on software usage, best practices, and troubleshooting steps
• Maintain accurate records of support requests, resolutions, and hardware/software inventory
• Generate reports on common technical issues and recommend solutions for improvement
• Work closely with IT team members to escalate complex issues and collaborate on problem-solving
• Participate in team meetings and training sessions to enhance technical knowledge and skills

Benefits

• Ability to work independently and as part of a team
• Hands-on experience in IT support and troubleshooting
• Opportunity to enhance technical skills and gain practical knowledge
• Potential for future career opportunities within the organization
• Mentorship from experienced IT team members
• Great compensation package
• Work-life balance (flexibility and hybrid working policy)
• Great offices in the center of Paris (Opera)
• Our team is global, you will work with 40+ different nationalities spread across 5 continents
• 25 days of holidays + 2 Thunes Out Days + 2 Community days