Rackspace Technology is hiring a
AR Specialist I

Summary

Join Rackspace Technology as an Accounts Receivable Specialist with 1-2 years of experience. Manage the collections process, act as primary point of contact for customer billing and payment issues, minimize bad debt, and maintain collaborative relationships with other departments. Strong customer service skills and conflict resolution skills are required.

Requirements

• Intermediate knowledge of Microsoft office with an advanced knowledge of Excel
• Advanced knowledge in resolving account issues by using various methods of research including account reconciliations and custom invoicing
• Familiar with accounting terminology, AR policies and contract terms and AR policies
• Has the ability to make independent decisions for bad debt write offs with minimal risk exposure
• Strong customer service skills including timely communication
• Strong conflict resolution skills, including issue resolution via escalations
• Excellent Customer service experience and significant experience within Collections

Responsibilities

• Acts as the primary point of contact for customer billing and payment issues on assigned portfolios
• Ensures the collections process is working efficiently by monitoring credit limits for customers and collecting all monies due to minimize the risk of bad debt
• Manages the collection of customer accounts from an assigned portfolio
• Initiates problem resolution by using various research and reconciliation techniques, including account reconciliations
• Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes
• Forms and maintains collaborative relationships with other departments in order to address and solve issues or implement solutions

Preferred Qualifications

• Ability to multitask in a fast-paced environment including high call, email and ticket volume
• Ability to participate as a Subject Matter Expert (SME) in department initiatives

Benefits

Offers equal employment opportunity without regard to various legally protected characteristics