Assistant Community Management Coordinator

Summary

Join Keywords Studios as an Assistant Community Management Coordinator and contribute to a global team dedicated to reshaping player interaction with video games. This 100% remote role involves supporting the Community Management team in ensuring smooth operations and business continuity. Collaborate closely with the team, providing administrative support, managing team resources, and handling various communication and business tasks. The ideal candidate possesses strong organizational skills, excellent communication abilities, and at least two years of experience in business administration. Keywords Studios offers a flexible work environment, a fun and inclusive company culture, and opportunities to work on exciting projects with global brands.

Requirements

• Minimum of 2 years’ experience in business administration
• Higher education in business administration, communication, adult education, or equivalent
• Experienced in working remotely and collaborating with remote teams
• Native-level English proficiency (knowledge of another language is a bonus)
• Superior competency in office software such as O365 and Google Business
• Strong problem-solving skills and a proactive, can-do attitude
• A strong ability to stay organized and prioritize tasks effectively
• Capability to handle multiple topics concurrently while working autonomously
• Confidence to make effective and decisive decisions under pressure
• Skills to deliver personal feedback in a friendly and professional manner
• Excellent verbal and written communication skills

Responsibilities

• Proactively anticipate department needs and coordinate actions to ensure smooth operations
• Provide administrative support for key team initiatives, such as the Performance Plan and Recognition Awards processes
• Maintain and update team resources (SharePoint, Google Docs, etc.) with accurate and relevant information
• Submit and track IT requests to completion via the IT Portal and Helpdesk, ensuring timely resolutions
• Communicate department and service line updates, ensuring relevant stakeholders stay informed
• Prepare and distribute the weekly Community Management newsletter with key project highlights
• Support global onboarding by ensuring new Community Managers receive the necessary hardware according to regional processes
• Assist Project Managers and Leads with HR and IT-related requests to facilitate seamless workflows
• Manage team documentation, including tracking start/end dates, project assignments, and team skillsets
• Handle all administrative tasks related to Community Management, ensuring efficiency and accuracy

Preferred Qualifications

• Basic knowledge of Community Management is a plus
• Basic knowledge of IT and documentation tools like Jira, Basecamp, and Notion

Benefits

• Flexibility and a nice work-life balance
• Fun, friendly, diverse and inclusive company culture
• Opportunities to work on exciting projects with global brands