Community Field Manager

Summary

Join DroneDeploy's high-impact Community Team as a Community Field Manager and become the on-the-ground presence for our brand. You will engage directly with users, gather insights from field visits and customer interactions, and translate these into actionable content and strategies. Collaborate with internal teams to share customer stories and feedback. Actively contribute to our online community platform, driving conversations and sharing knowledge. Assist in planning and executing community events, and create video and photo content. This fast-paced role requires strong communication skills, experience in construction or a related field, and a willingness to travel. DroneDeploy offers a remote-first culture, flexible work options, and various employee benefits.

Requirements

• Background in construction, field operations, reality capture, or a related software industry (e.g. former Project Engineer, VDC Specialist, Field Engineer, or Superintendent)
• Comfortable on active construction jobsites and confident interacting with all levels of a project site team and corporate team
• Strong communication and storytelling instincts — both written and verbal — with a passion for video, field interviews, and authentic customer interactions
• Experience with lightweight video production, editing, and creative content tools to tell our customers stories
• Comfortable speaking on camera and podcasting in a guest-host capacity
• Familiarity with community platforms or forums; capable of driving online engagement and dialogue
• Curious about metrics and impact — and motivated to see how your work connects to measurable outcomes
• Willing and able to travel monthly (2-4 days once a month); proximity to a major airport strongly preferred
• Based in Central or Mountain Time ideal (Dallas/Fort Worth preferred), but open to remote candidates

Responsibilities

• Represent DroneDeploy in the field by visiting customer projects, coordinating community engagements, and capturing the real-world stories of innovation happening across the industry
• Synthesize insights from field visits and customer interactions into actionable themes, helping influence content strategy, product priorities, and market messaging
• Collaborate with internal teams — including Marketing, Product, Customer Success, Sales, and Solutions Engineering — to surface relevant customer stories, product feedback, and field trends
• Actively contribute to our online community platform — driving conversation, sharing stories, and surfacing peer-to-peer knowledge across our practitioner communities
• Assist in the planning and execution of community field events, including DeployDays, Horizons, and customer in person meetups
• Capture video and photo content on-site; contribute to content ideation and creation to support marketing campaigns, social media, or training resources
• Support and guest-host on the Built Different Podcast, amplifying customer voices and helping grow DroneDeploy’s reach across the industry
• Log and track community engagements as touchpoints, connecting your work to the business objective of Net Revenue Retention (NRR) via attribution analysis
• Help shape and scale what community means at DroneDeploy by bringing fresh ideas, iterating quickly, and embracing new ways to connect with our users

Preferred Qualifications

Familiarity with the DroneDeploy platform is highly preferred; strong willingness to learn required

Benefits

• Innovative Company Culture – Thrive in an environment that encourages creativity and collaboration
• Drone Pilot Certification – Get certified and develop unique skills with our support
• Flexible Work Options – Enjoy flexibility with both your schedule and work location
• Family Paid Leave – Supporting you and your family when it matters most
• Top-Tier Healthcare Benefits – Comprehensive health coverage designed to support your well-being
• Professional Development & Career Growth – Opportunities to advance and grow in your career
• Flexible Paid Time Off – Take the time you need to recharge and stay balanced
• Employee Referral Bonus – Help us grow the team and get rewarded for great referrals