Partner Community Manager

Summary

Join Xero's Australia and New Zealand Communications team as a Partner Community Manager to strengthen the connection between Xero and its accountant and bookkeeping partners. You will manage Xero's Partner Facebook Community group and XPAC advisory panel, fostering engagement and driving meaningful interactions. Responsibilities include growing online communities, advocating for partner needs, and reporting on the impact of community activities. Success involves delivering a thriving online community, championing partner programs, and building strong relationships within Xero. This role requires experience managing online communities, content planning, and stakeholder communication. A technical background and proficiency in social media tools are preferred.

Requirements

• Highly proactive and self-motivated with a strong work ethic, proven resilience and positive demeanor
• Proven experience managing social communities for online brand(s), including maintaining/growing community health metrics (engagement, sentiment, impressions etc.)
• Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution
• Excellent communication skills
• Strong project management and organisational skills
• Focus on measurable impact, and proactively providing regular updates on performance
• Team-oriented
• Aptitude to quickly come up to speed on new technology concepts
• Management of a brand’s online community of users, customers, or followers
• Content planning and execution
• Bachelor's degree or equivalent

Responsibilities

• Be a part of the Xero Australia and New Zealand Communications team
• Manage the Xero Partner Facebook Community group
• Manage Xero’s XPAC, an advisory panel of accountants and bookkeepers
• Lead the recruitment of the XPAC biennially
• Work closely with stakeholders across Xero – including Communications, Sales, Commercial, Product and Customer Success – to guide the continuous exchange of information with the community about all that is going on at Xero
• Be a champion and advocate for the community with these key internal groups
• Have a strong focus on reporting on the impact and ROI of the activities undertaken
• Supporting the Australian business in its partner community programs of work to identify, implement and track objectives that strengthen and scale our interactions with our accounting and bookkeeping community
• Delivering a thriving space on our Facebook group, which nurtures a variety of voices, embraces open discussion, flags issues back to the business in a timely manner, and ultimately helps build loyalty and relevance
• Continuing to champion the importance of best-in-class partner community programs inside the business, build new relationships and strengthen existing ones to support and develop its success

Preferred Qualifications

• Management of an advisory council or similar
• Technical background, preferably in the cloud or Saas space
• Competency in social media tools such as Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting)

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Health insurance
• Life insurance
• Income protection
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development