Assistant Program Manager

Summary

Join National Power, LLC as an Assistant Program Manager and oversee all aspects of service for a major telecommunications customer's critical infrastructure. Reporting to the Director of Managed Services, you will manage subcontractors and internal technicians, track maintenance tickets, arrange repairs, review invoices, and maintain excellent customer relationships. This remote position requires strong organizational skills, team management experience, and advanced knowledge of the English language. National Power offers a competitive compensation and benefits package, including paid time off, company-paid insurance, a 401(k) plan, and more.

Requirements

• High school diploma required
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Responsibilities

• Manage subcontractors and internal technicians to execute the preventative maintenance contract throughout their geographic territory
• Track open PM tickets to ensure timely completion and communicate status to customer
• Work with Program Manager to arrange for necessary repairs to restore service and schedule these repairs
• Review/approve invoices from subcontractors for preventative maintenance services
• Have/expand industry knowledge of customer ticketing system and MOP process
• Successfully maintain preventative maintenance reports for customer review and access as needed
• Report all financial information on a weekly basis to customers and for invoicing

Preferred Qualifications

Some college preferred

Benefits

• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home