Associate Account Manager

Summary

Join Acceleration Partners as an Associate Account Manager and become the primary point of contact for a portfolio of UK Advantage clients. Lead client relationships, ensuring satisfaction and managing deliverables, account strategy, and execution. Delegate operational tasks while maintaining accountability and meeting deadlines. Develop and nurture strong client relationships, reflected in high satisfaction and retention rates. Manage multiple campaigns, develop effective strategies, and identify new opportunities to drive client success. Think critically about increasing client value and stay updated on industry trends. Within six months, own client portfolios, build strong relationships, and manage challenging situations effectively. Within a year, take full accountability for accounts, implement excellent recruitment strategies, and effectively lead and manage your team.

Requirements

• Have strong internal motivation to get the job done well
• Provide strong results for clients and unsurpassed customer service
• Recognize the importance of being engaged in work and keeping clients engaged
• Possess mature and measured judgment and the ability to solve problems independently
• Have strong attention to detail and be capable of multitasking and coordinating several projects
• Possess strong written and verbal communication skills
• Display accountability, always meeting deadlines and keeping commitments
• Know how to collaborate with team members in a remote environment
• Practice effective questioning and digging into issues or opportunities with team and clients
• Have confidence, poise, and eloquence in client meetings and difficult situations
• Have an interest in coaching direct reports and enjoy seeing their clients succeed
• Thrive in a fast-paced environment and enjoy bringing order to chaos
• Prioritize competing objectives and manage time effectively
• Work independently with minimal supervision
• Spot issues and opportunities and escalate them accordingly, while recommending solutions
• 2+ years of online marketing, e-commerce, or affiliate marketing experience
• Direct affiliate marketing experience (in-house, agency, network)
• Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.)
• Bachelor’s degree or equivalent work experience
• Ability to travel up to 10%
• UK Market Knowledge

Responsibilities

• Lead, manage, and hold your team accountable. Be a reliable, go-to person. Delegate tasks effectively, setting clear expectations and boundaries. Maintain composure in stressful situations and keep others motivated. Participate in firm-building initiatives
• Consistently provide strong client service, act as a point of contact, and escalate issues appropriately. Work with teams to build client trust, ensuring communication aligns with AP standards while maintaining innovation and strategy. Develop and nurture excellent client relationships
• Manage successful client programs by developing effective strategies and tactical plans. Manage client scope and escalate issues accordingly. Demonstrate intellectual curiosity and explore ways to discover and recruit new partners
• Manage multiple campaigns with solid organizational skills, prioritizing tasks based on client objectives. Have a full grasp of scope, deliver on commitments, and identify new opportunities to drive client success. Identify and resolve goal misalignments
• Think creatively to discover and recruit new partners. Think critically about increasing client value. Pay attention to industry trends related to new partners and recruitment tactics

Preferred Qualifications

• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports
• Working knowledge of HTML
• Previous experience managing and motivating direct reports

Benefits

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!