Account Management Associate

Summary

Join Third Bridge as an Account Management Associate and help clients access our comprehensive research solutions. You will proactively engage investment professionals, building rapport to promote our services. Through training and support, you will gain a deep understanding of our products and client needs, ensuring they receive relevant investment research. With a focus on helping clients, you will drive account growth by identifying relevant content and connecting them with experts. You will maintain client data and collaborate with internal teams to deliver exceptional service. This role requires strong communication, client relationship building, and experience in account management.

Requirements

• Bachelor’s degree
• 2 to 4 years of account management and/or client support experience, preferably in a similar industry in B2B domain
• Strong communication, active listening, interpersonal and presentation skills
• Has remarkable upselling, cross-selling & farming experience with existing client accounts
• Well honed skills to build trusted working relationships with key contacts in your clients
• Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
• Effectively leverages internal resources, tools and systems daily
• Experience applying industry and product knowledge in written and verbal client communications
• Successful past adoption and effective use of internal workflows, processes and technologies to  accomplish work objectives
• Portrays sales drive, intellectual curiosity and a passion for learning
• Easily adaptable to changing, ambiguous and fast-paced environments
• Strong time management skills with the ability to multitask and prioritise work
• Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools

Responsibilities

• Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals
• Identify and engage inactive or potentially new users across priority accounts and  to increase utilisation of Third Bridge offerings
• Maintain constant dialogue with clients to understand their research processes and  gather feedback on Third Bridge’s services
• Support clients by offering training and demo sessions on how to use Third Bridge’s services
• Maintain and update team structures, client user preferences, client investment  coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations
• Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively
• Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach

Benefits

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer