Associate Administrator

Summary

Join Thrive, a technology solutions provider specializing in cybersecurity and cloud services, as a ServiceNow Administrator. You will leverage ITSM, ITOM, ITBM, and CSM to manage a vast CMDB. The role involves digital transformation, process automation, and utilizing ServiceNow's capabilities to solve business and IT challenges. Experience with ServiceNow (ITSM, CSM, Domain Separation, ITOM, ITBM, CMDB) and administration is preferred, along with skills in form updates, UI policies, business rules, and more. Problem-solving abilities and stakeholder communication are essential. ITIL experience and ServiceNow Administrator certification are a plus. Thrive offers a work hard, play hard environment with opportunities for career growth.

Requirements

• 0-2+ years of ServiceNow experience with (in order of preference): ITSM
• CSM
• Domain Separation
• ITOM
• ITBM
• CMDB
• 0-2 years as a ServiceNow Administrator (or experience with other similar tools such as ConnectWise, Autotask, etc)
• A basic understanding of form updates, ui policies, business rules, acls, catalog items, etc
• Previous experience coordinating tasks and/or managing projects
• Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary
• Strong problem-solving skills
• Respectful and clear communication is essential
• An effective and relevant education that lends wisdom to your choices and credence to your opinions

Responsibilities

• Manage and maintain the ServiceNow platform, ensuring optimal performance and functionality
• Automate processes and workflows within ServiceNow to improve efficiency and productivity
• Collaborate with stakeholders to gather requirements and translate them into actionable solutions within ServiceNow
• Troubleshoot and resolve issues related to ServiceNow configurations and integrations
• Develop and maintain ServiceNow applications and workflows

Preferred Qualifications

• ITIL experience
• Certified ServiceNow Administrator