Associate Systems Administrator

Summary

Join Iterable, a leading AI-powered customer engagement platform, as a Junior Systems Administrator and contribute to maintaining and improving their Salesforce instance. You will be involved in daily Salesforce operations, including data management, customization, integration support, and process optimization. This role offers the opportunity to learn from experienced team members and collaborate with various departments. You will support Salesforce configuration, partner with senior administrators, document processes, create dashboards and reports, manage integrations, identify areas for improvement, provide user support, and contribute to other projects.

Requirements

• You have a degree or equivalent professional experience
• Salesforce Administrator Certification (ADM 201) or similar hands-on experience
• 6+ months of experience in a related role
• Organized and comfortable managing multiple priorities at once
• Motivated to take initiative and adapt in a fast-paced, high-growth environment
• Eager to solve problems with thoughtful Salesforce solutions and automation

Responsibilities

• Support the configuration and upkeep of Salesforce, including custom fields, objects, page layouts, Flows, and validation rules
• Partner with Senior Salesforce Administrators and consultants to learn best practices and expand your knowledge
• Help document internal processes, configuration decisions, and how-to guides for users
• Create and maintain dashboards and reports for key stakeholders
• Assist in managing third-party integrations tied to Salesforce
• Identify ways to reduce redundancy, maintain data integrity, and improve overall system functionality
• Provide user support for Salesforce and related tools, addressing escalated issues as needed
• Contribute to other projects as assigned by the Operations team

Benefits

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Unlimited PTO, great work/life balance, and fantastic location
• Catered lunches delivered to the office daily + unlimited snacks/beverages
• Generous monthly Employee Wellness Allowance
• Professional Development Allowance of $300/quarter
• Pre-tax commuter benefits