Salsify is hiring a
Associate Channel Support Engineer

Summary

Join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! As the first line of contact with our customers, you play a crucial role in ensuring their success using Salsify. You are our customer’s voice within Salsify as we strive to continually improve our product, service, and role as trusted advisors within the e-commerce industry.

Requirements

• 1+ years of experience in customer-facing, problem-solving technical support positions
• Working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc
• Deep technical, analytical, and problem-solving skills
• Organized, detail-oriented, and diligent
• Fluent in English

Responsibilities

• Provide excellent customer support experience by combining understanding, thoughtful insights, and concise responses
• Triage, research, and prioritize incoming issues using Salesforce Service Cloud and Jira
• Troubleshoot technical issues and escalate to senior team members as needed
• Develop technical solutions to help our customers win the digital shelf
• Perform a thorough quality assurance process to ensure the completeness of solutions
• Represent the support team while working multi-functionally with other groups
• Document processes and procedures and assist in training new team members

Benefits

• Market rates competitive and equitable
• Pay based on performance and proficiency, not tenure
• Adjust proactively; when the market moves, we do too
• Health & medical benefits
• PTO (Paid Time Off)