Associate Collections Specialist

Summary

Join ModMed's Accounting team as a driven Associate Collections Specialist! This role involves managing collection inquiries, making outbound calls, updating customer accounts, monitoring payment plans, and reviewing reports. The ideal candidate possesses strong customer service and communication skills, proficiency in Excel, and 2+ years of relevant experience. An accounting degree is preferred. ModMed offers a competitive benefits package including comprehensive health insurance, 401(k) matching, generous paid time off, life and disability insurance, professional development opportunities, and a flexible work environment. The company boasts a positive and high-performing culture within a fast-paced Healthcare IT setting.

Requirements

• 2+ Years of relevant experience in Customer Service/Collections
• Strong customer service skills
• Strong written and verbal communication skills
• Proficient in Excel

Responsibilities

• Manage queue-based collection inquiries by providing timely communication and assistance
• Make outbound calls in response to received email and voicemails
• Manage customer accounts by updating contact information and ensuring accurate invoice delivery
• Monitor the accuracy of payment plans for overdue balances
• Review weekly reports to ensure notes are accurate and up to date
• Perform any additional duties as assigned

Preferred Qualifications

• Accounting degree preferred
• Salesforce and NetSuite experience a plus

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters