Wattpad is hiring a
Associate Creator Manager

Summary

The job is for a Creator Care team member at WEBTOON who will handle customer support, onboarding, and communication with creators. The role requires client-facing experience, strong communication skills, and familiarity with CRM software. Benefits include career development opportunities, health benefits, generous PTO, parental leave top-up, 401K contributions, commuter benefits, work-from-anywhere policy, global discount program, winter break shutdown, and more.

Requirements

• 1-3 years of client facing experience, ideally in a customer success role
• Strong written and verbal communication
• Experience delivering solutions to customer needs
• Experience with CRM software (e.g. Salesforce, Zendesk or HubSpot) and MS Office (particularly MS Excel)

Responsibilities

• Answer tickets from ORIGINALS Creators through Zendesk, problem solving for complex inquiries
• Escalate feedback and insights to stakeholders across the WEBTOON organization
• Communicate new monetization opportunities on the WEBTOON platform and from affiliate partners to the ORIGINALS Creators
• Write and update articles about WEBTOON’s tools and policies
• Onboard newly signed ORIGINALS Creators through 1:1 calls and small webinars
• Coordinate with internal teams for Creator-facing initiatives and events

Preferred Qualifications

• Experience or familiarity with entertainment industry or creative communities highly preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Benefits

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits
• Work-From-Anywhere
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more!