HoYoverse is hiring a
Regional Community Specialist

Summary

The Regional Community Specialist (Honkai: Star Rail) role at HoYoverse involves managing community sentiments, creating a community strategy, and assisting with administrative functions. The ideal candidate should have a bachelor's degree, strong data analysis skills, proficiency in Microsoft Excel and productivity applications, excellent communication skills, fluency in Chinese, understanding of social media platforms, and a genuine interest in gaming and community management.

Requirements

• Bachelor's degree or above, preferably in Communications, Marketing, Computer Science, or a related field
• Strong data analysis skills, familiarity with social media metrics; Google Analytics certification is a plus
• Proficiency in the use of Microsoft Excel- (or similar) smartsheet programs, along with productivity and work organization applications like Notion or Slack
• Excellent written and verbal communication skills in English and fluent oral Chinese to liaise with teams

Responsibilities

• Be the voice of the community internally. Report and provide meaningful feedback on community sentiment, concerns, and suggestions
• Use a data-informed approach to create our community strategy and associated critical metrics
• Assist in consolidating and the proper archival of player information for reward distribution of community events, handle reward lists and compile interview results
• Support the community team on administrative functions such as the processing of NDA contracts between content creators and partners, along with the updating of social media platform data
• Assist with managing an up-to-date marketing calendar of social content, as well as organizing and tracking team projects to ensure timely delivery
• Additional ad-hoc duties as required, such as globalization support

Preferred Qualifications

• Proficiency in Thai, Vietnamese, or Indonesian languages would be advantageous
• Strong attention to detail for accurately managing administrative tasks and ensuring compliance
• Strong understanding of social media platforms with preference shown towards experience managing a community
• Fast learner, with preference shown towards experience in social media management platforms
• A genuine interest in gaming and community management, with a desire to learn about social media strategies and live-service game dynamics, and a solid understanding of Honkai: Star Rail