Associate Customer Operations Analyst

Summary

Join ConnectWise, a leading software company, as an Associate Customer Operations Analyst. You will learn business systems, identify inefficiencies, streamline processes, improve systems and automation, and provide data-driven recommendations. This role involves executing and implementing changes to boost productivity. You will collaborate with internal and cross-functional teams, working under the guidance of Customer Operations team leaders. The position requires strong analytical and problem-solving skills, excellent communication, and attention to detail. It offers the possibility of onsite, hybrid, or remote work depending on location.

Requirements

• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and/or partner requirements
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Detail oriented with strong organizational skills
• Knowledge of industry trends and best practices, and willingness to stay current on them through participation in meetings, workshops, and training sessions
• Ability to identify risks and opportunities for improvement
• Ability to develop solutions or alternative practices to improve performance
• Bachelor’s degree in related field or equivalent business experience
• 1+ years of relevant experience

Responsibilities

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• Presents findings and recommendations to internal stakeholders in a clear, concise manner
• Monitors new practices and procedures to ensure sustained performance
• Recommends new processes, procedures, systems, and automation when applicable
• Conducts surveys and other research to gather data for analysis
• Coordinates cross-functional communication to align initiatives and strategies
• Analyzes data to identify key improvement opportunities and makes recommendations

Benefits

Onsite/Hybrid/Remote depending on location