Deel is hiring a
Associate Customer Success Manager

Summary

Join Deel's Scale & Growth Team as a Customer Success Manager and help clients structure internal processes for growth while using Deel's product adoption. Enjoy working on project management, outreach campaigns, and preventing churn. Ideal candidate has 1-2+ years of experience in Customer Success with experience in outreach campaigns, escalations, and ownership.

Requirements

• Ideally 1-2+ years of experience within Customer Success
• Has experience within a Regional/Global book of business
• Experience in outreach campaigns & automation
• Used to deal with escalations, or frustrating customers
• Take good ownership & accountability
• You speak, read and write in English fluently
• You are based within EMEA timezone

Responsibilities

• Provide advice on how to best structure internal processes to drive growth while using Deel's product adoption
• Help the client with their remote global workforce
• Work well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering
• Set up outreach campaigns for customer base
• Preventing and eliminating churn
• Growing relationships with a larger book of clients and promoting their growth at Deel

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available