Stellar Health is hiring a
Customer Success Associate

Summary

Join Stellar Health, a US-based health-tech company backed by top VCs, as a Senior Customer Success Associate to support end-to-end customer relationship management and drive business growth.

Requirements

• At least 2 years of previous work experience in a customer/client-facing role, with preference for candidates who have worked in healthcare
• Strong preference for candidates with experience working with VBC, Risk Adjustment or Quality programs
• Skilled at customer management and can build relationships as a trusted & respected thought-partner
• Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
• Experienced in prioritization and project management
• An exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
• Able to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
• Strong analytical skills with attention to detail and able to handle complex data
• A strong interest in healthcare, particularly value-based care, and/or willingness to learn more

Responsibilities

• Conducting analysis to help define the overall Customer Success strategy for dedicated customers
• Analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics
• Evaluating customer health - help uncover root causes for barriers and contribute to strategies to help mitigate risk and identify opportunities for account growth
• Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
• Building trusted relationships with varying seniority levels, internally and externally. Becoming a key point of contact by deploying effective storytelling and prioritization as needed
• Flexing your data and analytics chops on a regular basis. You should be comfortable using data to understand how customers are performing and which levers may need to be pulled to drive more ROI

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
• Universal Paid Family Leave
• Company-sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company-sponsored social events that for our in-office and remote employees