Summary

This role focuses on customer service and loan review at Branch International, a mission-driven financial services company with offices in multiple countries. Ideal candidates have 1-4 years of customer service experience, are flexible with scheduling, and possess strong communication skills. The company offers a competitive salary, equity package, fully-paid insurance, unlimited paid time off, parental leave, WFH stipend, professional development budget, global travel opportunities, team meals, and social events.

Requirements

1-4 years of previous job experience in customer service
Passionate about our mission and our customers
Highly entrepreneurial, proactive, and willing to get your hands dirty
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Driven by data and highly analytical, good understanding of excel preferred
Good typing speed (ideally above 45 wpm)
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Responsibilities

Customer Service: Delivering efficient and friendly responses to customers across different channels (main responsibility)
Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
Servicing & Collections: Proactively reaching out to borrowers who have missed payments
Product: Escalating customer feedback and IT bugs to help improve our product
Finance: Manage refunds, repayments, and other payment processes
General: Various administrative projects as needed

Benefits

Competitive salary and equity package
A collaborative and flat company culture
Fully-paid Group Medical Insurance and Personal Accidental Insurance
Unlimited paid time off including personal leave, bereavement leave, sick leave
Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
Monthly WFH stipend alongside a one time home office set-up budget
$500 Annual professional development budget
Discretionary trips to our offices across the globe, with global travel medical insurance
Team meals and social events- Virtual and In-person

Branch International is hiring a Customer Success Associate