Remote Associate Customer Success Manager

Summary

Join Deel, a global payroll and compliance market leader, as an Associate (Junior) Customer Success Manager. Manage client relationships, foster growth, and collaborate with the wider organization to help Deel grow.

Requirements

• 1-2+ years of experience within Customer Success, Account Management, Sales or a customer facing role handling challenging and complex customers or accounts
• Can demonstrate ownership, accountability and a willingness to go above and beyond
• You are a strong communicator and can manage and diffuse escalated and challenging situations quickly
• You speak, read and write in English and German
• You are based within the EMEA timezone

Responsibilities

• Manage and foster relationships with up to 200 assigned client accounts
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully
• Lead your client interactions with product adoption and future growth in mind
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available