Strategic Account Associate Director

Summary

Join Pacvue as an Associate Director, Strategic Account Management and serve as the primary point of contact for major global enterprise clients. Build and nurture long-term partnerships, acting as a strategic consultant offering expert guidance on eCommerce best practices. Analyze client data, uncovering insights and opportunities for improvement, and partner with clients on joint strategy sessions. Collaborate with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs. Regularly track and report on client performance, providing analysis and actionable recommendations. Be a passionate advocate for client success, continuously seeking ways to maximize the value of Pacvue’s tools and technology. Effectively negotiate and sign contracts for renewals or expansion opportunities.

Requirements

• Minimum 8 years of experience in an Account Management, Client Success, or Consulting role, ideally in eCommerce, digital advertising, or SaaS
• Proven experience working with large, global enterprise clients and managing high-stakes partnerships
• Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals
• Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making
• Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences
• Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities
• A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes
• Comfortable with change and capable of thriving in a fast-paced, dynamic environment

Responsibilities

• Serve as the primary point of contact for assigned global enterprise brands, fostering strong, trust-based relationships, including with senior and executive-level stakeholders
• Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth
• Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, platform usage, and ways to get the most value out of the Pacvue software suite
• Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives
• Partner with clients on joint strategy sessions, presenting data-driven recommendations and ensuring the execution of effective eCommerce strategies
• Identify areas for up-sell and cross-sell opportunities within existing accounts to drive incremental revenue growth and unlock new business for Pacvue
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery
• Collaborate with Pacvue’s leadership team to develop strategies that align client objectives with Pacvue’s product roadmap and strategic vision
• Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue
• Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix
• Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives
• Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support
• Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results
• Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business

Preferred Qualifications

• Experience in eCommerce platforms, digital advertising, or software solutions
• Familiarity with performance-based advertising metrics (e.g., CPC, ROAS, CVR) and proficiency in data analysis tools (e.g., Excel, Google Analytics, etc.)

Benefits

• Unlimited Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave