Sonar is hiring a
Associate Director

Summary

The Associate Director of Strategy & Insights will work with the VP Strategy, Insights & Brand and across the business to build customer/user insight and ensure this understanding drives actionable programs in Sonar's strategic plans. The role involves building competitive and ecosystem intelligence, conducting strategic research and analysis, and providing a holistic view of the customer/user voice.

Requirements

• 7+ years of experience in management consulting, private equity, corporate strategy, or equivalent experience in a SaaS company
• Experience working cross-functionally across a business leading strategic initiatives

Responsibilities

• Build competitive and ecosystem intelligence to support strategic planning
• Lead on the preparation of market context analysis and insights, packaged into compelling pre-reads and presentations to facilitate strategic discussions and business performance reviews
• Conduct strategic research and analysis into customer/user pain points and opportunity areas to bring a deeper understanding in to the business and drive actions
• Leverage quantitative and qualitative data from across available sources, conduct analysis, build new reports/dashboards, synthesize into compelling insights
• Provide the company with a holistic view of the customer/user voice and ensure a common understanding of customer/user goals and KPIs
• Advise and partner with GTM, Product, and Mission Control teams as needed, to integrate customer/user insight into team plans
• Conduct as-needed research and analytics to build a deeper understanding of our market and customer/user needs and behaviors to guide strategic programs and communications
• Conduct user behavior modeling to help enhance proactive customer relationship management
• Build strong working relationships across the business
• Identify initiatives to improve our customer/user metrics, and develop them into actionable programs within our strategic plans (either to lead on delivering, or ensuring programs are owned and delivered within the business)

Benefits

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them
• We prioritize Diversity, Equity, and Inclusion: At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures