Customer Success Associate

Summary

Join Salvo Health as a Customer Success Associate and play a pivotal role in ensuring the success of our partners, some of the most innovative GI practices nationwide. This early-career position involves guiding partners through onboarding, managing relationships, tracking usage patterns, and identifying areas for improvement. You will collaborate extensively with internal teams, including Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth, to optimize the Salvo Health experience. This hands-on role offers significant impact, directly influencing patient care and partner success. The position requires strong communication, problem-solving, and organizational skills, along with experience in a client-facing role. A passion for helping customers achieve their goals is essential.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
• 1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)
• Excellent communication, interpersonal, and presentation skills
• Strong problem-solving ability with a systems framework mindset
• Organized, proactive, and able to manage competing priorities
• Creator looking to develop solutions from 0-1
• Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)
• Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration
• Willingness to travel up to 25% to visit client sites across the U.S
• A genuine passion for helping customers achieve their goals

Responsibilities

• Guide new practice partners through onboarding and implementation, ensuring a smooth go-live experience
• Support the creation and iteration of scalable launch playbooks and implementation checklists
• Drive onboarding handoffs across BD, Ops, Product, Clinical and other internal teams to ensure alignment
• Serve as the primary day-to-day point of contact for assigned clinical and operational partners
• Support the expansion of Salvo’s two largest clients by coordinating across work streams and surfacing key partner needs
• Maintain detailed customer maps including location data, clinical champions, sentiment tracking, and decision-maker influence
• Track usage patterns, adoption blockers, and partner sentiment to proactively address risks and opportunities
• Develop and maintain customer scorecards focused on performance, referrals, billing health, and retention
• Assist in building logic for partner-specific EHR workflows, billing documentation, and operational alignment
• Create, expand and maintain client-specific SOPs, tailored to partner workflows, escalation pathways, and team structures
• Build and refine enablement materials such as provider job aides, care pathway flows, and billing education guides
• Identify gaps in patient support, billing and reconciliation, internal tracking, developing and implementing cross-functional improvements
• Partner with Product, RCM, and Marketing to ensure seamless delivery of the Salvo experience
• Contribute to marketing enablement toolkits and documentation used by partner-facing teams
• Work cross-functionally to execute strategic initiatives tied to financial clarity, patient eligibility, referral data, and more

Benefits

• Competitive base salary + performance bonus and equity opportunity
• Hands-on learning and growth within a high-impact health tech startup
• Work alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solving
• Be part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicine
• A mission-driven culture focused on transforming chronic care and improving patient lives