Associate Director, Qualitative Research

Summary

Join M3 Global Research as a Project Director and lead international market research projects. You will manage projects from inception to completion, ensuring client satisfaction and financial goals are met. Responsibilities include coordinating project teams, managing fieldwork, and ensuring timely deliverables. The role requires strong project management skills, experience in healthcare market research, and excellent communication abilities. You will also mentor junior team members and contribute to process improvement initiatives. M3 offers a competitive benefits package including annual leave, a bonus scheme, pension contributions, and a medical cash plan.

Requirements

• Possess a Bachelor’s Degree or equivalent work experience
• Have 3-5 years’ experience in market research project management, preferably in healthcare
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Be able to work well, meet deadlines and work under pressure
• Have exceptional written and verbal communication skills
• Have strong Microsoft Office skills including Excel, Outlook, and Word
• Have well-developed analytical and problem-solving skills
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Responsibilities

• Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals are at the core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordinate project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Handle programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Execute and analyze project launch, providing detailed feedback to clients with a solution approach
• Manage fieldwork, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximization of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in a timely manner
• Provide clients with the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support the training and management of Junior Project Managers. As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff
• Ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Guide and lead junior staff assigned to support and work on projects managed by the Project Director
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies
• Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme