Associate Director - Platform

Summary

Join Toast as an Associate Director of Product Design and lead the design, strategy, and vision for restaurant employee account management, permissions, menus, locations, settings, and configurations. You will mentor a high-performing design team, fostering creativity and design excellence. Collaborate with product and engineering teams to define strategy and translate user understanding into customer and business outcomes. Lead qualitative and quantitative research to inform design decisions. The ideal candidate has 5+ years of design leadership experience, 7+ years in a design role, and 1+ year of management experience. Advanced proficiency in Figma and other design tools is required. Toast offers competitive compensation and benefits, including a hybrid work model.

Requirements

• 5+ years of design leadership experience
• 7+ years in a design role
• 1+ years management experience required
• Advanced proficiency in Figma and other prototyping and design collaboration tools
• Ability to work core EST hours to collaborate with team members

Responsibilities

• Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
• Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
• Coach team members to continually improve their craft and deliver a remarkable experience
• Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
• Collaborate cross-functionally with product and engineering to understand users, translating that comprehending into strategy that drives customer and business outcomes
• Solid communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
• Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences

Preferred Qualifications

• Enduring sense of curiosity with a desire to continuously learn and evolve
• You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You define and track success within the areas you own
• You lift others up: and work to exhibit true leadership . You build a productive and psychologically safe culture within your team
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence within your leadership partners
• You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You leverage multiple inputs to make informed decisions and build increased confidence in your leadership decision making over time
• You raise the bar: and commit to continually improving the skills of those you manage. You set a high bar for quality within your team

Benefits

• Competitive compensation and benefits programs
• Hybrid work model
• Cash compensation (overtime, bonus/commissions, if eligible)
• Benefits
• Equity (if eligible)