Associate Director, Quantitative Research
M3 USA
📍Remote - United Kingdom
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Job highlights
Summary
Join our team as an Associate Director, where you will manage and oversee a Client service Team, providing guidance and mentoring members of the operations team, managing project escalations, and overseeing the billing process.
Requirements
- Bachelor’s degree or equivalent work experience preferred
- Minimum Experience: 5+ years of experience in Market Research
- 3+ years of project management experience
- Experience in healthcare focused Market Research preferred
- Minimum of 1 year of experience managing employees preferred
- Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
Responsibilities
- Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution
- Responsible for providing guidance and mentoring members of the operations team
- Manage project escalations to ensure the project is completed on time and within budget
- Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements
- Investigating and managing project escalations
- Monitoring productivity and quality of data collection of their team’s projects
- Overseeing the billing process of the team, and ensuring projects end with expected profitability
- Support the development and implementation of best practices and policies for client service
- Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
- Overseeing the training of any new team members, as well as the training needs of current employees
- Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports
Benefits
- 25 days annual leave
- Participation in an annual bonus scheme linked to the profitability of the business
- Pension 4%/4% employee/employer contributions of qualifying earnings
- Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
- Cycle scheme
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