Associate Director, Quantitative Research

Summary

Join our team as an Associate Director, where you will manage and oversee a Client service Team, providing guidance and mentoring members of the operations team, managing project escalations, and overseeing the billing process.

Requirements

• Bachelor’s degree or equivalent work experience preferred
• Minimum Experience: 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Responsibilities

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution
• Responsible for providing guidance and mentoring members of the operations team
• Manage project escalations to ensure the project is completed on time and within budget
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements
• Investigating and managing project escalations
• Monitoring productivity and quality of data collection of their team’s projects
• Overseeing the billing process of the team, and ensuring projects end with expected profitability
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme