Insights Consultant

Summary

Join Black Swan Data, a leading provider of data, software, and consulting services, as a key player in our Financial Services vertical. You will lead projects for a major US-based Financial Services client, delivering key insights based on quantitative and qualitative research using our social datasets. Responsibilities include scoping and leading multiple projects, conducting data analysis, presenting findings to clients, and mentoring team members. The ideal candidate possesses a relevant degree, 4+ years of experience in a research/strategy agency focused on Financial Services, and excellent communication and analytical skills. Black Swan offers a hybrid work model, career development opportunities, and a supportive work environment.

Requirements

• Relevant Degree or post graduate qualification
• 4+ year’s relevant work experience in an research/strategy agency including qualitative and quantitative analysis, largely focused on Financial Services (consumer banking) clients
• Interest in product innovation and new technologies
• Interest in understanding consumer attitudes & behaviour, and wider cultural trends
• An interest in new emerging research techniques and the potential of data and technology
• Feel comfortable and confident working with a range of stakeholders, including clients
• Confident and engaging presentation style
• Skilled at using PowerPoint to present in a professional and visually compelling way
• Excellent excel skills to analyse and manipulate large data sets
• Exceptional communication skills; the ability to understand & articulate a problem and solution, both in verbal and written forms, and influence others
• Strategic agility – capability to reframe a question or brief, or set of insights, to ensure the pivotal business and research question is understood and addressed

Responsibilities

• Scope & lead multiple projects simultaneously, from the client briefing, research design and proposal development through to delivery of inspiring presentations that move the client to action
• Be flexible to join Client call on USA Pacific Time zone as necessary
• Adapt and refine the established Black Swan consulting services to the Financial Service market needs
• Lead the team and provide feedback and guidance on deliverables
• Conducting both data-led and qualitative analysis
• Ability to work with and interpret large volumes of Excel data
• Succinct reporting of analysis, identifying compelling insights that answer key business questions
• Actively participating in client and internal meetings, debriefs and presentations
• Take an active role in sharing key learnings and best practice both informally and in team sharing sessions
• Have a ‘finger on the pulse’ of the team and escalate to the appropriate stakeholder in a timely fashion any obstacles to project quality/timing delivery, outlining potential resolutions and support needed
• Partner with the Project Team & Insight Directors in scheduling & tracking project workload & progress by team member
• Contribute to culture, creating an environment where everyone feels included, engaged, able and committed to deliver their full potential

Preferred Qualifications

Partner with Black Swan’s Lead Analyst in London, in terms of identifying opportunities for greater speed to delivery (identifying and resolving process ‘pain points’ via automation etc), and in testing & deploying new analytic capabilities that drive incremental insight

Benefits

• Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day in the office). Some roles will also be eligible to apply for 100% remote working
• Career Development - At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience
• Working environment - Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy
• Exciting Clients and Projects - We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients' problems with technology
• Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents