Associate Director, Systems & Operations

Summary

Join Aperio as the Associate Director, Systems and Operations, where you will play a crucial role in aligning the company's business systems strategy with its functional and organizational objectives. Reporting to the Senior Vice President, Finance and Operations, you will be a strategic partner, ensuring Aperio has the right technology, security, and processes in place for smooth functioning and continued growth. This role involves overseeing the maintenance, configuration, reliable operations, and security of Aperio's systems. You will be responsible for developing and executing systems and security strategies, implementing and maintaining systems and processes that enable team members to work efficiently and securely, and collaborating with vendors. This position is 100% remote and offers flexible scheduling, paid time off, holidays, and a monthly mobile phone reimbursement.

Requirements

• Bachelor’s degree in business administration or other relevant fields, or equivalent work experience
• 8+ years of professional experience with 4+ years of relevant experience managing enterprise systems and technology architecture
• Experience working directly with end users and translating technical requirements for non-technical stakeholders
• Ability to think critically and solve problems
• Experience with Salesforce or similar CRMs, Asana, Microsoft 365 and knowledge of software integration tools
• Strong relationship management, interpersonal, and communication (written and oral) skills
• Ability to work well with all levels of staff and with vendors
• Self-starter with ability to complete tasks with minimal direction and supervision and come up with creative solutions
• Outstanding attention to detail and organizational skills along with consistent follow-through
• Ability to travel, as needed

Responsibilities

• Overall tech oversight for Aperio
• Manage IT partner – identify and propose alternative optimal support if warranted
• Provide simple troubleshooting support
• Manage Aperio’s business software applications (Microsoft, Forecast, Asana, Salesmate, Certify, Zoom, DocuSign, Lattice, & more) with the support of the IT partner, including access control, usage & monitoring
• Provide staff training on effective utilization of key software applications
• Define usage guidelines and processes for Aperio’s business software applications
• Oversee & update technology related processes for staff & Expert Network (EN) partner onboarding and offboarding
• Equipment optimization – define & implement equipment purchase, maintenance and replacement policy along with related processes
• Maintains a working knowledge of the Aperio vision, strategy, and plan
• Review and evaluate system needs across the organization and make recommendations for new or updated systems that meet business objectives
• Lead the review and selection process for any new system implementation including researching options, determining criteria, and managing implementation and integration with existing systems
• Facilitate development of a multi-year tech eco-system plan for Aperio
• Proactively seek opportunities to improve processes and identify areas for improvement
• Undertake special projects as assigned

Benefits

• Flexible scheduling
• Paid time off (PTO), including sick and vacation time
• 10-18 holidays per year, including closure over the year-end holidays
• To facilitate work-from-home, Aperio provides essential technology equipment and a monthly mobile phone reimbursement of $75 per month