Associate Director, Testing

Summary

Join Endpoint, a leading interactive response technology provider in the life sciences industry, as an Associate Director, Testing. You will oversee testing processes, lead a team, collaborate with account management, and act as a client liaison. This role requires strong leadership, communication, and technical skills within a regulated environment. You will be responsible for ensuring high-quality testing services and on-time delivery, while fostering a positive and collaborative work environment. The position offers a competitive salary and comprehensive benefits package.

Requirements

• Bachelor's degree or equivalent and/or appropriate experience
• Minimum of 10 years of progressive responsibility in software testing, with experience in testing automation preferred
• 5-7 years of experience in the life science industry
• Proven ability to communicate effectively across all organizational levels and foster a commitment to excellence

Responsibilities

• Oversee testing processes for study delivery, promoting efficient practices, high-quality standards, and consistency across accounts
• Lead the team with robust metrics to measure performance and ensure quality delivery
• Collaborate with the Account Management team on monthly QA/Ops metrics for each account team, identifying trends and implementing solutions for continuous process improvement
• Develop internal relationships across the organization to coordinate and address issues related to overflow capacity and future capacity plans
• Act as a point of escalation for client issues, working collaboratively to identify and implement resolutions
• Support process improvement initiatives, focusing on procedures for the design, testing, and delivery of software, including identifying opportunities for automation and streamlining
• Provide leadership and management to ensure the Testing & Validation team achieves organizational goals and meets individual goals
• Foster a positive, results-orientated work environment, promoting teamwork and open communication
• Oversee the hiring and onboarding process for new team members
• Mentor and provide training oversight to the Testing team, including Lead Testers
• Standardize and enhance testing uniformity across the organization
• Travel as needed to support customer meetings and other business needs

Preferred Qualifications

• Prior experience supporting sales activities is a plus
• Experience in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering Interactive Voice Response (IVR), Interactive Web Response (IWR), and Interactive Mobile Response (IMR) platforms is a big plus
• Proven leadership experience leading distributed teams, especially in a regulated industry, is highly desirable
• Exceptional attention to detail
• Strong time management and organizational skills with a proven ability to multi-task
• Open and effective communicator, fostering a culture of collaboration and engagement
• Creative problem solver with a practical understanding of resource and time constraints
• Ability to work effectively in a fast-moving entrepreneurial environment
• Excellent interpersonal skills and the ability to collaborate with diverse professionals

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(K)
• Paid time off (PTO) or Flexible time off (FTO)
• Company bonus where applicable