Manager, Product Operations

Summary

Join Nextech as a Manager, Product Operations, and drive efficiency and effectiveness in our product development processes. You will manage a team of data and operational experts, optimizing workflows and supporting data-driven decisions. Success requires understanding product management needs, critical thinking about process improvements, and providing cross-functional teams with necessary tools. Responsibilities include process optimization, cross-functional collaboration, project management, data analysis and reporting, product roadmap support, stakeholder communication, risk management, team leadership, and training and development. Compliance with relevant laws and regulations is essential. The role is fully remote, though some travel may be required.

Requirements

• 5+ years of experience in product operations, product management, or a related field
• Deep data analysis, visualization and presentation experience
• Experience with data visualization tools (e.g., Tableau, Power BI) and the ability to translate complex data into digestible insights
• Strong project management skills with experience managing cross-functional teams and complex workflows
• Excellent problem-solving and critical-thinking skills, with the ability to think strategically and translate data into business decisions
• Experience with product management tools (e.g., Jira, Trello, Asana) and data analysis tools (e.g., Excel, Tableau, Google Analytics)
• Strong written and verbal communication skills with the ability to present complex information in a clear and concise manner
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Demonstrated ability to lead and work across teams in a collaborative manner
• Self-motivated with a strong attention to detail and a passion for data-driven decision-making

Responsibilities

• Process Optimization: In collaboration with Product Development teams, document, standardize, and continuously improve product management-specific operational processes
• Cross-functional Collaboration: Act as the bridge between product, engineering, design, marketing, and customer success teams to ensure seamless communication, collaboration, and execution
• Project Management: Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases
• Data Analysis and Reporting: Define, develop, and monitor key performance metrics related to product launches, operational efficiency, and product performance. Use data to identify opportunities for process improvements and optimize resource allocation
• Product Roadmap Support: Assist in the planning and prioritization of product initiatives, ensuring alignment with business goals and objectives
• Stakeholder Communication: Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks
• Risk Management: Identify and mitigate risks associated with product development timelines, quality, and resource constraints
• Leadership: Be an advocate, coach, and motivator for your team, helping employees grow their careers and develop their skills
• Training & Development: Support the training of new team members, create knowledge-sharing platforms, and ensure the team is equipped with the tools and resources necessary to succeed

Preferred Qualifications

• Bachelor’s degree in business, Product Management, Engineering, or related field (or equivalent experience)
• Knowledge of product analytics tools, trends, and best practices
• Familiarity with agile software development
• Knowledge of product lifecycle management tools and platforms
• Ability to influence without authority and drive change across diverse teams
• Prior experience with healthcare operations is a plus

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options