Interpublic Group is hiring a
Associate, IT Support Operations, United States

Summary

The Associate role involves delivering daily operational technology support across multiple IPG agencies. The candidate will manage issues, systems, and communication while adhering to security and compliance rules. Preferred experience includes 3 years of IT experience in a heterogeneous technical environment with strong MAC/PC cross-platform skills.

Requirements

• Minimum 3 years of IT experience preferred
• Strong MAC/PC cross-platform skills are desirable
• Experience in the Advertising and/or Marketing industry is a plus
• Previous experience delivering IT solutions in corporate or high-volume environments is advantageous
• Bachelor's Degree in Computer Science, Information Systems, or equivalent program preferred
• Relevant IT certifications are advantageous

Responsibilities

• Deliver daily operational technology support
• Oversee inventories and document licensing
• Conduct other technology-related tasks for multiple customers across multiple IPG agencies autonomously
• Uphold a standard of excellence in operational support and devise innovative solutions
• Consistently document solutions and systems
• Interact extensively with the customer community, both in-person and remotely
• Possess a strong working knowledge of both Windows and Mac/OSX operating systems
• Experience supporting MS Office, Outlook, Teams, Slack, and other SaaS applications is desired
• Familiarity with support tools such as Ivanti, JAMF, and Helix to streamline and track issues to resolution
• Utilize external resources to research and resolve complex issues when necessary
• Update the Helix ticket tracking system with status and implemented fixes
• Assist in routine desktop systems maintenance to ensure compliance with organizational standards
• Deploy assets efficiently using AutoPilot and JAMF Cloud services
• Install and configure desktop hardware and software, accurately tracking assets throughout their lifecycle
• Maintain ongoing knowledge of AV systems including Crestron, MS Surface Hubs, Teams Rooms, and other miscellaneous solutions
• Ensure AV systems are consistently operational, collaborating with external vendors for troubleshooting when needed
• Demonstrate strong verbal and written communication skills
• Prioritize customer service with excellent interpersonal skills
• Document solutions, systems, and procedures for knowledge sharing
• Keep IT management informed of issues, projects, and work status
• Collaborate effectively within a North American team, adhering to established policies and reporting structures
• Provide timely updates to customers and the service desk regarding issue status and resolutions

Benefits

• Healthcare Options (Medical, Dental, Vision, Prescription)
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases
• IPG is an equal opportunity employer