Virta Health is hiring a
Associate Manager

Summary

The job description is for an Associate Manager of Enrollment Operations at Virta Health, a company focused on transforming diabetes care. The role involves managing a team of enrollment advisors and improving their performance. The requirements include at least 3 years of front-line management experience (preferably in healthtech), experience in performance management, customer service, admissions, or consultative sales roles, ability to build trust with direct reports, use both qualitative and data-driven insights to improve team performance, excellent communication skills, facility with Google Apps, and a values-driven culture. The compensation range is $60,024 - $70,617 per year.

Requirements

• At least 3 years of front-line management experience (preferably in healthtech)
• Experience in performance management
• Experience in customer service, admissions, enrollment, or consultative sales roles
• Demonstrated ability to build trust with and positively influence direct reports
• An ability to use both qualitative and data-driven insights to improve team performance
• Experience working autonomously and using best judgment in a fast pace environment
• Excellent written and spoken communication
• Facility with Google Apps; i.e., Gmail, Docs and Sheets

Responsibilities

• Accountable for the performance and day to day management of a team of 8-12+ enrollment advisors
• Constantly seek ways to improve your team's Enrollment Conversion Rate, and Members Under Management, company OKRs
• Coach and develop teammates to provide exceptional service while quickly assessing and improving applicants' levels of knowledge and readiness
• Regularly audit calls and provide clear, actionable feedback to teammates
• Regularly audit chat threads and enrollment queues to assess performance and provide coaching as needed
• Lead pod/team meetings to share learnings and nurture a culture of support and teamwork
• Cultivate Enrollment Advisor motivation and find ways to foster ongoing career development
• Engage with our technology systems to efficiently manage team capacity, output, and qualitative/quantitative performance
• Handle technical escalations from teammates (eligibility or other blockers) in a timely manner
• Cover for teammates out of office for sickness, vacation, etc
• Partner with Senior Managers and cross functional partners to drive critical business initiatives
• Answer teammate questions in EA Slack Channels
• Lead by example when it comes to applicant interactions, team and cross-functional communications, etc