Remote Enrollment Manager

Summary

Join us on our mission to reverse diabetes in 100M as an Enrollment Manager, leading a team of enrollment advisors and optimizing their performance.

Responsibilities

• Accountable for the performance and day to day management of a team of 8-12+ enrollment advisors
• Constantly seek ways to improve your team's Enrollment Conversion Rate, and Members Under Management, company OKRs
• Coach and develop teammates to provide exceptional service while quickly assessing and improving applicants' levels of knowledge and readiness
• Regularly audit calls and provide clear, actionable feedback to teammates
• Regularly audit chat threads and enrollment queues to assess performance and provide coaching as needed
• Lead pod/team meetings to share learnings and nurture a culture of support and teamwork
• Cultivate Enrollment Advisor motivation and find ways to foster ongoing career development
• Engage with our technology systems to efficiently manage team capacity, output, and qualitative/quantitative performance
• Handle technical escalations from teammates (eligibility or other blockers) in a timely manner
• Cover for teammates out of office for sickness, vacation, etc
• Partner with Senior Managers and cross functional partners to drive critical business initiatives
• Answer teammate questions in EA Slack Channels
• Lead by example when it comes to applicant interactions, team and cross-functional communications, etc