Enrollment Manager

Summary

Join Collective's team as an Enrollment Manager and manage the onboarding process for new members, providing exceptional customer support and collaborating with cross-functional partners.

Requirements

• Exceptional communication skills in English (both verbal and written), with the ability to articulate complex topics clearly and manage conflicts effectively
• A bachelor's degree (or equivalent) in accounting, finance, or a related field
• A minimum of 2 years of work experience in a customer-facing role, preferably in a contact center, accounting, payroll, or tax-related environment
• Proficiency with online bookkeeping & payroll systems, familiarity with US taxes, tax filing procedures, and understanding of US Corporate structures

Responsibilities

• Serve as the primary point of contact for member questions during the onboarding process
• Provide assistance and answer inquiries on topics related to tax, accounting, payroll, and US corporate structures (especially LLCs/S Corp)
• Utilizing cross-functional resources and ensuring clear, professional communication
• Adapt swiftly in a fast-paced environment to effectively resolve member issues
• Handle inbound member inquiries regarding our product, process, taxes and accounting via email and phone
• Proactively provide updates and reminders to members about key milestones in the onboarding process
• Continuously identify and implement improvements in the onboarding process

Benefits

• A remote first environment
• A diverse and collaborative team culture
• Stock options package
• $2K home office stipend (for the purchase of work laptop and office set up)
• Team events and virtual gatherings
• $600 wellness bonus
• 14 floating holidays
• Unlimited Paid Time Off (PTO)
• Paid parental leave