KarmaCheck is hiring a
Associate Manager, Customer Support and Research, Remote - Worldwide

Summary

The Associate Manager, CSR role at KarmaCheck involves leading a team, handling pre-employment checks, medical compliance, and verifications. The ideal candidate has 6+ years of experience in the medical compliance or background check industries, strong aptitude with technology, good writing skills, and is detail-oriented.

Requirements

• 6+ years work experience in the medical compliance and/or background check and start up industries
• 3+ years of relevant professional work experience in customer service, technical support

Responsibilities

• Lead from in front. Demonstrate excellence and build that culture into your team
• Nurture the growth of your team through specific and responsive training and development opportunities
• Issue resolution. Escalate problems with the appropriate sense of urgency
• Follow up with accuracy and speed. Our clients look for efficient responses, but the only thing that matters is quality and accuracy
• Work directly with teams throughout the company to escalate and solve problems
• Documenting processes and training new work colleagues as the team grows
• Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more
• Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications
• Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy
• Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered

Preferred Qualifications

• Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed
• Good writing skills, great communication, and comfortable communicating in a remote setting
• Detail and data oriented, leverages data to make strategic, analytical decisions

Benefits

• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
• 100% remote work environment with only limited required travel
• Competitive benefits package including medical, dental, 401k, and EAP
• Take the time to Check Yourself - we have an unlimited time off policy
• The expected base compensation for this role is between $60,000 - $85,000 as a base pay for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors