KarmaCheck is hiring a
Associate Manager, Customer Support and Research, Remote - Worldwide
![Logo of KarmaCheck](https://cdn.jobscollider.com/logo/karmacheck-af27.webp)
Summary
The Associate Manager, CSR role at KarmaCheck involves leading a team, handling pre-employment checks, medical compliance, and verifications. The ideal candidate has 6+ years of experience in the medical compliance or background check industries, strong aptitude with technology, good writing skills, and is detail-oriented.
Requirements
- 6+ years work experience in the medical compliance and/or background check and start up industries
- 3+ years of relevant professional work experience in customer service, technical support
Responsibilities
- Lead from in front. Demonstrate excellence and build that culture into your team
- Nurture the growth of your team through specific and responsive training and development opportunities
- Issue resolution. Escalate problems with the appropriate sense of urgency
- Follow up with accuracy and speed. Our clients look for efficient responses, but the only thing that matters is quality and accuracy
- Work directly with teams throughout the company to escalate and solve problems
- Documenting processes and training new work colleagues as the team grows
- Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more
- Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications
- Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy
- Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered
Preferred Qualifications
- Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed
- Good writing skills, great communication, and comfortable communicating in a remote setting
- Detail and data oriented, leverages data to make strategic, analytical decisions
Benefits
- Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
- 100% remote work environment with only limited required travel
- Competitive benefits package including medical, dental, 401k, and EAP
- Take the time to Check Yourself - we have an unlimited time off policy
- The expected base compensation for this role is between $60,000 - $85,000 as a base pay for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors
This job is filled or no longer available
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