Abercrombie & Fitch Co. is hiring a
Customer Research Manager

Summary

The job is for a remote Customer Research Manager at Abercrombie & Fitch. The role involves influencing business actions based on customer insights, managing a team of researchers, staying abreast of industry trends, and communicating findings to senior leadership. Requirements include a 4-year degree or equivalent experience, 8-10+ years of experience in customer research, 2+ years of people management experience, and 4+ years of primary quant and qual research experience.

Requirements

• 4-year college degree or equivalent experience
• 8-10+ years of experience in customer research, market research, consumer insights, or related field
• 2+ years of previous people management experience
• 4+ years experience conducting primary quant and qual research utilizing various research methods and tools

Responsibilities

• Influencing business actions based on customer insights synthesized from primary and secondary research
• Executing primary research initiatives inclusive of writing briefs, programming/moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports
• Establishing and maintaining best practices for customer research, ensuring quality, validity, and reliability of data and insights within the constraints of budgets and team capacity
• Driving the on-going evolution of the Customer Insights discipline at A&F Co., evangelizing and advocating for the role of attitudinal customer feedback in business conversations
• Partnering with cross-functional teams such as Data & Analytics, Marketing, Merchandising, Design, Digital and Corporate Strategy to provide customer insights in service of achieving key business objectives and results
• Communicating and presenting customer research findings and recommendations to senior leadership and the broader organization, with a focus on identifying opportunities that inspire curiosity and action
• Managing and developing a team of customer researchers who design and implement customer research projects using various quantitative and qualitative methods
• Staying abreast of industry trends, market research landscape, and customer behavior to identify emerging customer needs and opportunities for innovation

Preferred Qualifications

• Master's degree or PhD in a relevant field preferred, but not required
• Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs

Benefits

• Incentive Bonus Program
• Paid Time Off and Work From Anywhere Flexibility
• Paid Volunteer Day per Year, allowing you to give back to your community
• Merchandise Discount
• Medical, Dental and Vision Insurance Available
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Access to Carrot to support your unique parenthood journey
• Access to Headspace dedicated to creating healthier, happier lives from the inside out
• 401(K) Savings Plan with Company Match
• Opportunities for Career Advancement, we believe in promoting from within
• A Global Team of People Who'll Celebrate you for Being YOU