Associate Operations Specialist

Summary

Join Trafi's customer service operations team as an Operations Specialist and contribute to building connected mobility solutions for a sustainable future. This role involves learning and growing within a collaborative, technology-driven team. You will play a key role in delivering commitments to clients, working with stakeholders globally, and improving operational efficiency. The position offers a competitive salary, remote work flexibility, and various benefits including health insurance, professional development opportunities, and team-building activities. You will be responsible for tracking effort, preparing reports, analyzing processes, and ensuring high-quality client support. This is an opportunity to contribute to a company focused on shared mobility and sustainable transportation.

Requirements

• Be comfortable using common SaaS tools (e.g., Slack, Jira, Confluence) and quickly learn new software solutions
• Possess strong written and verbal communication skills in English and Lithuanian
• Be able to accurately track effort spent on tasks and projects
• Be capable of preparing simple reports and summaries of operational and customer data
• Be capable of analyzing processes or tasks based on feedback and recommending improvements
• Be a self-motivated, confident team player, comfortable adapting to changing priorities and working collaboratively
• Have a proactive approach, demonstrating initiative in identifying issues and suggesting improvements
• Be able and eager to quickly learn industry-specific concepts and terminology
• Be comfortable presenting basic topics or processes to clients or partners
• Possess a client-centric mindset with attention to detail
• Have the ability to prioritize and manage multiple priorities in a dynamic environment

Responsibilities

• Use common SaaS tools (e.g., Slack, Jira, Confluence) and quickly learn new software solutions (internal apps, Postman, BigQuery, Genesis, etc.)
• Communicate effectively, both verbally and in writing, in English and Lithuanian, with stakeholders worldwide
• Accurately track time spent on tasks and projects to improve resource understanding and project planning
• Prepare simple reports and summaries of operational and customer data for decision-making
• Analyze processes or tasks based on feedback, recommend improvements, and agree on actions for better outcomes
• Be a self-motivated, confident team player, adapting to changing priorities and working collaboratively
• Proactively identify issues, suggest improvements, and implement solutions
• Quickly learn industry-specific concepts and terminology related to SaaS, MaaS business, and customer operations
• Present basic topics or processes to clients or partners, answer questions, and handle feedback effectively
• Maintain a client-centric mindset with attention to detail, ensuring high-quality support and exceeding client expectations
• Prioritize and manage multiple tasks in a dynamic environment, going above and beyond client expectations

Preferred Qualifications

Advanced user of iOS and Android mobile platforms

Benefits

• Remote work flexibility (compliant with EU laws)
• Medical insurance
• Personalized wellness options using Stebby
• Budget for personal and professional development
• Parking options or a monthly allowance for the Trafi app
• Budget and time off for team-building activities
• Extended holiday season between Christmas and New Year
• Three additional bonus vacation days
• Option to allocate a part of salary to a pension fund