Sales Operations Specialist

Summary

Join Help at Home as a fully remote Sales Operations Specialist supporting the Ohio market! You will be responsible for selling services to prospective clients and caregivers, focusing on challenging referrals without preferred caregivers. This role involves partnering with recruiters and onboarding teams, coordinating client-caregiver meetings, and identifying growth opportunities. You will build and maintain relationships with support coordinators and represent Help at Home in the community. Success requires strong communication, problem-solving, and multitasking skills. A high school diploma or GED is required, with a bachelor's degree and healthcare sales experience preferred.

Requirements

• High School Diploma or GED required
• Minimum two (2) years in sales or customer service
• Ability to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
• Strong problem-solving skills; ability to deal with conflict in a professional manner
• Ability to effectively communicate externally as well as internally with all levels of the organization
• Ability to multitask and manage multiple responsibilities
• Ability to work with multiple branches, recruiters, and onboarders across different pods
• Ability to work with referrals and pool caregivers to find the best fit for both the client's and caregiver's needs
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
• Proficient with Microsoft Office Suite

Responsibilities

• Work on non-preferred referrals in multiple areas to help grow business for multiple branches
• Perform all duties associated with bringing on a referral that does not have a preferred caregiver. This may include: Partner with recruiters to hire a potential pool of caregivers in the areas of need
• Partner with onboarding to ensure the caregivers are onboarded in a timely manner
• Lead the coordination of meet and greets between the client and pool caregiver
• Continue to work with the client to find the caregiver that best fits their needs
• Oversee internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals
• Acquire, retain, and monitor key relationships with Support Coordinators for contribution towards meeting goals
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development goals
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management
• Follows up on leads effectively and in a timely manner
• Maintains the database with all sales activities
• Perform other duties as assigned

Preferred Qualifications

• Bachelor's degree preferred
• Experience in healthcare sales preferred
• Medicaid, Waiver, and Home Healthcare experience preferred