Senior Sales Operations Specialist

Summary

Join GuidePoint Security as a Senior Sales Operations Specialist and become a valuable asset to our Regional Sales and Operations teams. You will serve as a liaison between various departments and partners, managing Salesforce.com for accurate forecasting and order processing. This role requires strong communication, technical sales experience, and attention to detail. You will support sales efforts, analyze pipelines, and contribute to process improvements. GuidePoint offers a supportive and collaborative environment with opportunities for career growth. We provide competitive benefits, including remote work options and comprehensive health insurance.

Requirements

• High School Diploma or GED required
• Prior experience in Customer Relationship Management (CRM) software required
• Technical sales, support, and outbound calling experience required
• Self-motivated with the ability to prioritize and multitask
• Outstanding attention to detail and commitment to follow-through
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Ability to work flexible work schedule required

Responsibilities

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders
• Support New and Renewal Business
• Manage Salesforce.com for accurate forecast reporting
• Generate quotes, track opportunities and process orders, using Salesforce.com
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Support the Sales Operations Leadership (SOL) team by fielding day to day questions from team members and providing general support for the SOS team
• Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS
• Work with SOL to maintain and improve process efficiencies to enhance deliverables
• Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings
• Promptly respond to internal and external inquiries
• Other duties as assigned
• Adhere to GuidePoint Security Core Values

Preferred Qualifications

• Associate Degree or equivalent from two year college or technical school preferred
• 5+ years’ in a corporate sales support role preferred, with at least 1-2 years’ experience in the IT industry
• Proven success in the Sales Operations Specialist role at GuidePoint Security
• Experience with Salesforce.com preferred
• Intermediate level experience with Microsoft Office and Internet Navigation

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option