Associate Performance Specialist

Summary

Join Catchpoint's Professional Services organization as a Performance Specialist and collaborate with major clients to enhance their digital experience and observability. You will provide insightful analysis and strategic guidance, leveraging expert recommendations to identify critical factors affecting site performance. Success involves building strong client relationships, addressing technical issues, and contributing to marketing efforts. The role requires data-driven analysis skills, experience with analytics tools, and a deep understanding of web technologies. You will work closely with internal teams and clients to optimize performance and ensure customer satisfaction.

Requirements

• Experience in data driven analysis
• Excellent problem solving, troubleshooting and multi-tasking skills
• Experience in analytics tools such as Google Analytics, Omniture etc
• Knowledge in DNS, HTTP, CDN and browser rendering
• 0-2 years in performance optimization and management
• Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks etc
• Excellent at understanding and analysing data
• Good understanding of various system architectures and networking devices (servers, load balancers, routers, etc)
• Experience in desktop, mobile and mobile app performance optimization
• Excellent conceptualisation and communication skills. Able to educate business and technical people around concepts, and guide them to work towards providing optimised solutions
• Great listening skills and good with customers
• Ability to work independently and as a team member

Responsibilities

• Monitor the health of popular websites in internet, customer websites and identify issues with them
• Identify industry leaders and create performance benchmark
• Work with Marketing as a technical resource – create custom deliverables involving detailed analysis and drill down for articles, blog posts and press releases
• Manage customer expectations by leveraging internal teams
• Work as an extension of your clients team, assisting in ad hoc analysis or testing
• Ability and means to travel as needed
• Research, analyse, and resolve customer issues and questions
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Collaborate with engineering in identifying product defects, designing solutions, and testing
• Work closely with product management in identifying customer needs and requirements, and validate future feature designs

Benefits

#LI-REMOTE