Yext is hiring a
Associate Platform Consultant

Summary

Join Yext, a leading digital presence platform for multi-location brands, and experience why we are consistently recognized as a 'Best Place to Work' globally. We are seeking a highly-organized and motivated Associate Platform Consultant to join the Yext Services team.

Requirements

• High school diploma, GED or equivalent
• 2-4 years of experience in Software Implementation, Consulting, or similar client-facing roles
• Strong written and communication skills
• Proficient in data analysis and manipulation with Excel or equivalent
• Effective interpersonal skills; along with strong ability to communicate complex problems
• Attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Determination and perseverance when faced with challenges
• Ability to thrive in a cross-functional team environment
• Pride in providing a high level of service and delivering consistent performance
• Interest in technology
• Energized by completing items on a huge to do list
• Self-directed worker with outstanding time management skills

Responsibilities

• Work directly with the customer to identify goals and requirements for assigned projects
• Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders. Confirm resolution of the request
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Partner closely with the broader account team to ensure we are exceeding client expectations
• Identify potential areas to improve all aspects of the platform and products
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Serve as a subject matter expert to customers as well as internal teams
• Test new features and workflows in product releases for clients configuration, apply new features for client book of business and provide feedback to product management
• Contribute to internal resources and process improvements
• Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

Preferred Qualifications

• Basic understanding of relational databases and SQL
• BA/BS degree in any subject area, or similar college level education or work experience preferred but not required

Benefits

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements)
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas