Yext is hiring a
Associate Platform Consultant

Summary

Join Yext, a leading digital presence platform for multi-location brands, and become an Associate Platform Consultant. This role involves providing platform configuration and data management services to customers, working directly with them to identify goals and requirements, and configuring the Yext environment to meet customer needs.

Requirements

• BA/BS degree in any subject area, or similar college level education or work experience preferred but not required
• 2-4 years of experience in Software Implementation, Consulting, or similar client-facing roles
• Strong written and communication skills
• Proficient in data analysis and manipulation with Excel or equivalent
• Effective interpersonal skills; along with strong ability to communicate complex problems
• Attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Determination and perseverance when faced with challenges
• Ability to thrive in a cross-functional team environment
• Pride in providing a high level of service and delivering consistent performance
• Interest in technology

Responsibilities

• Work directly with the customer to identify goals and requirements for assigned projects
• Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders. Confirm resolution of the request
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Partner closely with the broader account team to ensure we are exceeding client expectations
• Identify potential areas to improve all aspects of the platform and products
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Serve as a subject matter expert to customers as well as internal teams
• Test new features and workflows in product releases for clients configuration, apply new features for client book of business and provide feedback to product management
• Contribute to internal resources and process improvements
• Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

Preferred Qualifications

• Basic understanding of relational databases and SQL
• Project Management related certifications such as a PMP or similar

Benefits

Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave