NICE is hiring a
Associate Professional Services Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Bachelor's degree in technical or business field or equivalent work experience required
• 3-5+ years of professional experience beyond educational requirements
• Implementation: Technology and analysis skills with strong communication abilities
• Business Optimization: Deep expertise in call center operations and KPIs
• Education & Enablement: Confident public speaking and training experience
• Engineering Services: Specialized technical skills in software engineering and integration

Responsibilities

• Providing consultative support for NICE solutions to various clients
• Configuring, programming, and modeling processes, data, and objects across different application and database environments
• Database design, development, and maintenance
• Overseeing system development lifecycles
• Creating project cost estimates and proposals
• Conducting risk analyses
• Managing change control processes
• Conducting business analysis
• Assessing user needs
• Designing business systems
• Preparing cost/benefit analyses and business cases for major projects
• Maintaining a professional demeanor and appearance
• Contributing to the development of client information management standards
• Evaluating technology trends
• Supervising junior staff or subcontracted personnel during project execution

Benefits

NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week