Associate Program Manager

Summary

Join an innovative team that's passionate about bringing digital marketing to customer success as an Associate Program Manager, Scalable Engagements. You'll be responsible for crafting programs that help learners grow better with HubSpot, scaling Small Group Coaching, and collaborating with the Scaled Customer Success team.

Requirements

• Have proven experience as a Program Manager, or similar role — with a track record of successfully planning and executing programs of varying sizes and complexity
• Have a global mindset, accounting for diverse perspectives and goals
• Are agile and experimental, bringing new ideas to the team and moving at a fast pace
• Focus on innovation — with the ability to understand where cohort learning has been, where it is today, and where it’s going
• Have strong verbal and written communication skills
• Are detail-oriented, with a focus on quality and accuracy
• Have the ability to be hands on, with comfort in driving both strategy and day-to-day execution

Responsibilities

• Scale Small Group Coaching to reach thousands of customers (quarterly)
• Collaborate with the Scaled Customer Success team to develop and implement new experiences to increase usage amongst the install base
• Track and analyze program data to continuously improve and iterate
• Stay up-to-date on industry trends and best practices in implementation and onboarding functions
• Partner with other Program Managers to identify content gaps and create experiences to hit the greater HubSpot team's goals
• Help coordinate education content, including slides, worksheets, etc