Associate Program Manager, Digital Customer Success

Summary

Join Abnormal Security as an Associate Program Manager, Digital Customer Success and play a key role in scaling and enhancing digital engagement strategies to drive customer adoption and satisfaction. You will help produce and execute CS-led webinars, support adoption campaigns, and work closely with Customer Success Managers (CSMs) to streamline engagement at scale. Your contributions will directly impact how customers experience and maximize value from Abnormal Security’s platform. This role requires strong communication, analytical, and collaboration skills, along with experience in SaaS and a passion for customer success. You will be responsible for conducting live webinars, driving adoption campaigns, crafting customer communication, optimizing data-driven strategies, and collaborating cross-functionally.

Requirements

• Customer Success, Digital CS, GTM Ops, or Marketing background
• Bias for action
• Analytical abilities with ability to use data to measure success and inform strategy
• Attention to detail
• Strong written, verbal communicator and public speaker
• Experimentation mindset
• 3+ years of experience in SaaS

Responsibilities

• Conduct Live Webinars – Assist in planning, producing, and moderating customer success-led webinars to drive product adoption and engagement
• Drive Adoption Campaigns – Collaborate on ideating, building, and launching digital campaigns (email & in-portal) to increase customer adoption of key capabilities
• Customer Communication – Help craft and deliver targeted messaging across various digital channels to educate and enable customers
• Data-Driven Optimization – Analyze customer engagement metrics to refine and improve webinar content, adoption campaigns, and outreach strategies
• Cross-Functional Collaboration – Work closely with Marketing, Product, and CS teams to align on messaging, resources, and customer initiatives
• Contribute to design and content for Abnormal customer resources (Academy, Documentation, in the future Community)

Preferred Qualifications

Cybersecurity, Customer Success and Gainsight experience

Benefits

• At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits
• Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons
• Base salary range: $80,000 — $90,000 USD