Associate Project Manager

Summary

Join Smartsheet as an Associate Project Manager and drive successful customer engagements, ensuring seamless implementation and adoption of the Smartsheet platform. You will support multiple concurrent projects, collaborating with various teams to achieve customer success. This role involves active participation throughout the project lifecycle, from initiation to completion. You will manage project schedules, documentation, and resources while adhering to quality and time management processes. The position requires strong communication, analytical, and organizational skills, along with experience in customer-facing roles and project management. Smartsheet offers a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

Requirements

• 3+ years of experience in customer-facing positions in a professional capacity, ideally at Software or SaaS Provider
• 1+ years of Project Management experience
• Advanced C1 English language proficiency
• Proven experience managing timeline, scope, budget and project execution
• Desire to work in a collaborative environment to promote and improve team performance
• Strong analytical skills regarding client and project management issues
• Strong organizational skills with an ability to manage competing customer demands
• Excellent communication and interpersonal skills
• Smartsheet Product Certified or has the ability to become certified within 3 months
• Ability to travel periodically (up to 10%) based on customer and business need

Responsibilities

• Support and drive competing requests across simultaneous customer engagements
• Identify, pull together, and drive project activities of delivery teams from cross-functional and partner sources
• Help maintain project schedules and documentation to support on-time project delivery within budget and contracted deliverables
• Ensure quality and time management processes are followed by the delivery team (e.g., change controls, time card submissions)
• Identify, mitigate and escalate project risks that impact customer outcomes
• Serve as a first point of contact for common customer questions and help share best practices, escalating complex issues as needed
• Identify product and services expansion opportunities for Smartsheet within the customer's user base
• Liaise with internal teams to help coordinate project needs and support cross-functional collaboration
• Meet or exceed key performance indicator (KPI) targets aligned to the role
• Accomplish other tasks as assigned

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)