Vonage is hiring a
Associate Project Manager in Poland

Summary

The Associate Project Manager at Vonage is responsible for managing high-value account onboarding, facilitating communication, working with cross-functional teams, and answering customer questions. Requirements include a Bachelor's degree or equivalent experience, 1-2 years of industry experience, excellent communication skills, time management skills, strong listening skills, conflict management skills, ability to work in a fast-paced environment, and being detail-oriented. Additional benefits include competitive pay, unlimited discretionary time off, tuition reimbursement, and a collaborative work environment.

Requirements

• Bachelor’s degree in related field preferred or equivalent experience
• 1-2 years industry experience
• Outstanding communication skills; oral and written
• Excellent time management skills
• Strong listening skills
• Conflict management skills
• Ability to work in a fast-paced environment
• Detail oriented

Responsibilities

• Manage the onboarding of high value accounts
• Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out
• Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations
• Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close
• Monitor and manage activation and porting dates for all assigned accounts
• Manage/complete multiple projects in a timely manner while still handling daily call/email volume
• Participate in post-project evaluation sessions
• Coordinating with internal teams to complete labor intensive tasks which typically fall to the customer for completion
• Answer customer questions, via phone or email, on all company supported applications
• Provide customer focused support using clear and descriptive methods
• Work with multiple departments to provide internal education and assistance
• Additional relevant duties as assigned

Benefits

• Competitive pay
• Unlimited discretionary time off
• Tuition reimbursement
• Collaborative work environment