Associate, Provider Success

Summary

Join Oscar's Provider Success team as an Associate and drive solutions for acute and systemic operational issues. You will own end-to-end solutioning of provider escalations, collaborating with internal partners. This role requires strong relationship-building skills and utilizes data to inform cross-functional strategies. The position reports to the Senior Manager, Provider Success and offers a blended work culture with remote options. Compensation includes a competitive salary ($84,240 - $122,850 per year depending on location) and benefits such as unlimited vacation, annual performance bonuses, and comprehensive health insurance.

Requirements

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting
• 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• 3+ years experience cooperatively developing project plans with internal and external stakeholders
• 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• Healthcare experience

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned
• Compliance with all applicable laws and regulations

Preferred Qualifications

• Knowledge management, training, or content development in operational settings
• Process Improvement or Lean Six Sigma certification
• Structured, systematic, and critical thinking
• Strong verbal and written communications

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements