Senior Associate, Provider Success

Summary

Join Stellar Health's Provider Success Team as a Senior Provider Success Associate and work directly with primary care providers and medical groups. You will drive engagement and performance outcomes, ensuring stakeholders complete critical patient actions within the Stellar app and other program aspects. This role requires acting as a trusted partner, helping users prioritize workflows, integrating the Stellar Health platform into daily operations, and using analytical tools to assess practice performance. You will collaborate with account management, translate user needs into product development insights, design engagement strategies, and develop operational best practices. The position also involves acting as a Stellar ambassador and contributing to a dynamic, fast-paced environment.

Requirements

• At least 3+ years of professional experience in a healthcare oriented field
• Prior experience in relationship management, sales, or customer success
• Drive to succeed - sees problems and barriers as opportunities
• Great interpersonal skills - communicates value clearly and persuasively
• Ability to build relationships and influence behaviors
• Ability to think strategically and and critically to solve tough problems
• Can glean insights and make decisions based on data
• Advanced Excel skills
• Prior experience with GSuite or Office365 is required

Responsibilities

• Work with a slate of Medical Groups and the providers, practice managers, and care team staff members who work at a Group to integrate the Stellar Health platform into a Group’s day to day workflows
• Work with Provider Implementations to ensure a group is effectively onboarded and bought-in to the Stellar Program
• Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on specific goals
• Partner closely with account management counterparts to align provider performance with key customer success metrics
• Translate in-depth understanding of provider and practice staff needs into critical insights for product development
• Design strategies to help get different types of providers to engage more successfully with Stellar and deliver better outcomes
• Develop internal operational best practices for practice performance management
• Act as a Stellar Ambassador with clients and with other healthcare stakeholders

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees