Airwallex is hiring a
Associate, Quality Assurance

Summary

The job is for a Quality Assurance (QA) role at Airwallex, a global payments and financial platform. The role involves performing quality assurance checks on tickets handled by customer support teams, identifying operation errors, providing solutions to QA findings, collaborating with global stakeholders, and supporting other QA-related projects.

Responsibilities

• Perform diligent quality assurance checks on tickets handled by our global customer support teams
• Deliver high-quality assessment results regarding the identification of operation errors, procedure loopholes, and system limitations
• Meet the productivity requirements of daily and monthly QA evaluations
• Provide actionable and practical solutions to address the QA findings, and closely track the remediation progress
• Collaborate with global stakeholders to enhance operation quality, procedures, and systems, driving initiatives to streamline processes and improve efficiency
• Proactively support other global projects and initiatives that are related to quality assurance and embed into daily operational process
• Provide training/coaching to customer support analysts to elevate overall quality standards