Medvantx is hiring a
Quality Assurance Associate

Summary

The Quality Assurance Associate is responsible for reviewing quality incidents, telephonic interactions, and order placement/fulfillment to identify areas of service improvements. The position requires excellent communication skills, exceptional listening and analytical skills, high proficiency in Microsoft Office programs, organizational skills, ability to work well in a team environment, and maintain confidentiality.

Requirements

• Excellent written, verbal and interpersonal communication skills
• Exceptional listening and analytical skills
• High Level of proficiency in Microsoft Office programs
• Organized, detail-oriented and ability to work with limited supervision
• Must possess a positive attitude
• Demonstrated ability to work well in a team environment
• Ability to maintain a high level of confidentiality

Responsibilities

• Participate in the design of quality monitoring and continual improvement processes
• Perform Production floor quality monitoring
• Review and submit Adverse Events, Product Quality Complaints and Medication Errors
• Perform call monitoring for the Call Center
• Understand the performance and quality standards of all teams
• Promote excellence in service delivery and ensure that audited evaluations conform to accepted and consistent quality standards
• Review orders through random selection via computer programs and package review
• Provide feedback that promotes improvement and understanding
• Maintain a thorough knowledge of policy and procedure and recommend changes when needed
• Coordinate and facilitate call calibration sessions with leadership teams
• Prepare and analyze quality reports for management review
• Demonstrate professionalism, courtesy, and discretion in dealing with both internal and external customers
• Assist with maintaining tracking mechanisms current
• Perform other administrative duties as assigned