Associate Renewal Account Manager

Summary

Join Ivanti as an Associate Renewals Account Manager (ARAM) and manage a large portfolio of lower-value maintenance, subscription, and SaaS renewals. You will work with sales teams, resellers, and customers to maximize renewal value, ensure on-time renewals, and mitigate cancellations. Responsibilities include building and sending quotes, tracking interactions in Salesforce, collaborating with cross-functional teams, providing forecasts, and uncovering software license leads. The ideal candidate possesses one or more years of renewals or inside sales experience, strong communication and organizational skills, and the ability to work effectively in a team environment. A four-year degree in Business or equivalent experience is required. This position reports to the Renewals Manager for the assigned region.

Requirements

• One+ year of renewals, inside sales experience or related experience
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to effectively communicate (verbal and written) with customers
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• 4 year degree in Business or equivalent experience

Responsibilities

• Manage quarterly and annual renewal portfolio of accounts (generally high volume/low dollar) for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Work closely with manager to handle customer objections and negotiate renewal contracts as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide weekly/monthly/quarterly forecast of renewals pipeline
• Uncover capacity software license leads and opportunities

Preferred Qualifications

CRM and Microsoft Office experience